EXCHANGES: The Excitement Guarantee

Did you buy something from an Excitement Store and get it home to play only to find that it's just not quite right for you or your partner?

 

Don't settle! We know that sometimes you can't tell in advance if you or your partner will like something until you get to TRY IT AT HOME! So go ahead, have the confidence that your money won't be wasted if you take home that funky little something you're curious about. If you don't like it, bring it back and we'll find something else you'll love instead!

 

Yes, that's right. Bring your purchase back to any store (within 30 days, with original packaging and receipt), even if it's been used! Don't worry, we never re-sell an adult product that has been home with someone else; it will be discarded instead. There's no shame in bringing a toy back, we promise, though we might ask what you didn't like about it so we can learn about issues with certain toys or recommend something else that's better suited to you. You can also choose to get a store credit on a gift card, if you prefer. See below for specific details.

 

 

EXCITEMENT EXCHANGE POLICY

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU FIND THAT YOU NEED TO EXCHANGE AN ITEM, PLEASE REVIEW THE COMPLETE DETAILS OF OUR POLICY BELOW TO DETERMINE IF ANY SPECIAL CONDITIONS APPLY.

We require a RECEIPT and ORIGINAL PACKAGING for any merchandise being exchanged within the time periods noted below.

All exchanges are at Manager’s discretion.

No cash or card refunds. Any/All exchanges accepted will be for STORE CREDIT ONLY.

DVDs

DEFECTIVE DVDs can be exchanged for full store credit within 30 days of purchase with receipt. Note: We will test the DVD in our store DVD player to determine defectiveness. If DVD plays properly on our player, it will not be exchanged for credit. DVD players do wear out over time, so if your player is more than 5 years old, it may need to be replaced.

 

TOYS/ADULT NOVELTY ITEMS

Not happy with your toy/adult novelty purchase or found it to be defective? No problem! Bring it back to us within 30 days of purchase with the original packaging and receipt to exchange it for full store credit. We send it back to the manufacturer, you get to choose something else. Used toys may be exchanged if they have been properly cleaned. Many items include a warranty beyond the guarantee offered by Excitement. See stores or iloveexcitement.com for details.

 

SMOKE SHOP ITEMS

Tobacco/smoking accessories may be exchanged within 7 days of purchase with the receipt and original packaging only if 100% NEW AND UNUSED. If you are not satisfied with an E-juice flavor, it can be returned for 50% off your next E-juice purchase. Please inspect your items carefully before purchase - we are not responsible for broken items once they leave our store.

 

LINGERIE/CLOTHING

Lingerie/clothing items can be exchanged for full store credit within 7 days of purchase with receipt and only if they are in the original condition with tags attached or original packaging undamaged. Soiled, worn, damaged, or laundered is considered to be “other than original condition” and is not eligible for exchange. All sales final on hosiery/body stockings and underwear that does not come sold as part of a set.

 

SUPPLEMENTS/PILLS

If you are not satisfied with the effects of an enhancement pill you’ve purchased from us, simply bring back the empty package with receipt within 30 days for 50% credit of previously purchased supplement price to use toward the purchase of a different supplement item.

 

Warranty Info

 

Company Warranty More Information
Ovo 15 Years  Ovo Warranty Page
Vanity by Jopen 10 Years Jopen Warranty Page
Adam and Eve 5 Years Adam and Eve Returns Page
Evolved 5 Years Does not include Vibratissimo. Evolved Warranty Page
Luxe by Blush 5 Years Blush Novelties Warranty Page
Zero Tolerance 5 Years Zero Tolerance Warranty Page
Jimmyjane 3 Years Does not include Intro Series. JimmyJane Returns Page
JoyDivision 2 Years JoyDivision Contact Form
Vibratissimo by Evolved 2 Years Evolved Warranty Page
Bodywand 1 Year Bodywand Limited Warranty Page
Closet Collection 1 Year Impulse Novelties Warranty Page 
Embrace by CalExotics 1 Year Registration required. CalExotics Warranty Page
Femme Fun 1 Year Femme Fun Return Policy Page
Jopen (minus Vanity) 1 Year Jopen Warranty Page
Lelo 1 Year Lelo Warranty Page
Luxe 1 Year Registration required. CalExotics Warranty Page
Mini Marvels by CalExotics 1 Year Registration required. CalExotics Warranty Page
Nalone 1 Year Nalone Contact Form
Sensuelle 1 Year Sensuelle Warranty Page
Silhouette by CalExotics 1 Year Registration required. CalExotics Warranty Page
Vedo 1 Year Vedo Warranty and Replacement Page
We-Vibe 1 Year We-Vibe Warranty Page
Womanizer 1 Year Womanizer Contact Form
Au Natural by Blush 90 Days Blush Novelties Warranty Page
CalExotics (not otherwise mentioned) 90 Days Registration required. CalExotics Warranty Page
Fleshlight 90 Days Fleshlight FAQ - Returns Page
Naturally Yours by Blush 90 Days Blush Novelties Warranty Page
Pipedream 60 Days Registration required. Pipedream Product Registration Page

Contact Us

Corporate Office

4301 Hartzdale Dr.

Camp Hill, PA 17102

Tel: (717) 731-8770

 

Stores in York, Reading, Harrisburg and Camp Hill, PA.

Work at Excitement

Apply here to work for the most fun and rewarding retail store in the area! 

Customer Service

Shop Online

Browse thousands of adult items in our online store!

Sign up for Excitement deals & events!

Note: Please fill out the fields marked with an asterisk.