We are currently not accepting product returns due to COVID-19. There will be a grace period to return defective merchandise once our
vendors allow products to be returned. Once we are back to normal, the below policies will be reapplied.
Did you buy something from an Excitement Store and get it home to play only to find that it's just not quite right for you or your partner?
Don't settle! We know that sometimes you can't tell in advance if you or your partner will like something until you get to TRY IT AT HOME! So go ahead, have the confidence that your money won't be wasted if you take home that funky little something you're curious about. If you don't like it, bring it back and we'll find something else you'll love instead!
Yes, that's right. Bring your purchase back to any store (within 15 days, with original packaging and receipt), even if it's been used (toys only, smoke and lingerie must be in new condition)! Don't worry, we never re-sell an adult product that has been home with someone else; it will be discarded instead. There's no shame in bringing a toy back, we promise, though we might ask what you didn't like about it so we can learn about issues with certain toys or recommend something else that's better suited to you. You can also choose to get a store credit on a gift card, if you prefer. See below for specific details.
EXCITEMENT STORES EXCHANGE POLICY
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU FIND THAT YOU NEED TO EXCHANGE AN ITEM, PLEASE REVIEW THE COMPLETE DETAILS OF OUR POLICY BELOW TO DETERMINE IF ANY SPECIAL CONDITIONS APPLY.
We require a RECEIPT and ORIGINAL PACKAGING for any merchandise being exchanged within the time periods noted below. All exchanges are at Manager’s discretion. No cash or card refunds. Any/all exchanges accepted will be for STORE CREDIT ONLY.
DEFECTIVE DVDs can be exchanged for full store credit within 15 days of purchase with receipt. Note: We will test the DVD in our store DVD player to determine defectiveness. If DVD plays properly on our player, it will not be exchanged for credit. DVD players do wear out over time, so if your player is more than 5 years old, it may need to be replaced.
TOYS/ADULT NOVELTY ITEMS
Not happy with your toy/adult novelty purchase or found it to be defective? No problem! Bring it back to us within 15 days of purchase with the original packaging and receipt to exchange it for full store credit. We send it back to the manufacturer, you get to choose something else. Used toys may be exchanged if they have been properly cleaned. Many items include a warranty beyond the guarantee offered by Excitement. See stores or iloveexcitement.com for details.
SMOKE SHOP ITEMS
Tobacco/smoking accessories may be exchanged within 15 days of purchase with the receipt and original packaging only if 100% NEW AND UNUSED. Please inspect your items carefully before purchase - we are not responsible for broken items once they leave our store.
Lingerie/clothing items can be exchanged for full store credit within 15 days of purchase with receipt and only if they are in the original condition with tags attached or original packaging undamaged. Soiled, worn, damaged, or laundered is considered to be “other than original condition” and is not eligible for exchange. All sales final on clearance/sale lingerie and all hosiery, body stockings and underwear that is not sold as part of a non-hosiery/panty lingerie set.
If you are not satisfied with the effects of an enhancement pill you’ve purchased from us, simply bring back the empty package with receipt within 15 days for 50% credit of previously purchased supplement price to use toward the purchase of a different supplement item.
|Adam and Eve||5 years||Adam and Eve / Evolved Warranty Page|
|Aneros||1 year to lifetime||1 year for electronic products, lifetime for non-electronic. Exchanges only. Aneros Warranty Page|
|Au Natrual by Blush||90 days||Blush Warranty Page|
|Blush (not otherwise listed)||30 days to 5 years||Warranties vary by specific brand. Blush Warranty Page|
|Bodywand||1 year||Bodywand Limited Warranty Page|
|b-Vibe||1 year||Defects only. b-Vibe Warranty Page|
|CalExotics (not otherwise mentioned)||90 days||Registration required. CalExotics Warranty Page|
|Clandestine Devices||1 year||Defects only. Clandestine Warranty Page|
|Closet Collection||1 year||Defects and damages only. Impulse Novelties Warranty Page|
|Cloud 9||30 days||Unused products only. Cloud 9 Warranty Page|
|Doc Johnson||90 days||Doc Johnson Warranty Page|
|Embrace by CalExotics||1 year||Registration required. CalExotics Warranty Page|
|Evolved||5 years||Does not include Vibratissimo. Evolved Warranty Page|
|Femme Fun||1 year||Femme Fun Return Policy Page|
|Only defective/incorrect, unused items qualify for the 90 day return policy. Otherwise, all unused items have 30 days. Fleshlight FAQ - Returns Page|
|Frederick's of Hollywood||
|Frederick's Customer Service|
|Products with electrical components only. Defects only. Fun Factory Warranty Page|
|Hop by Blush||
|Blush Warranty Page|
|Defects only. Exchanges only. Hot Octopus Warranty Page|
|Jimmyjane||3 years||Does not include Intro Series. JimmyJane Returns Page|
|JoyDivision||2 years||JoyDivision Contact Form|
|Lelo||1 year||Lelo Warranty Page|
|leWand||1 year||leWand Warranty Page|
|Lovense||1 year||Defects only. Lovense Warranty Page|
|Jopen (minus Vanity)||1 year||Jopen Warranty Page|
|Luxe by Blush||5 years||Blush Novelties Warranty Page|
|Luxe by CalExotics||1 year||Registration required. CalExotics Warranty Page|
|Mini Marvels by CalExotics||1 year||Registration required. CalExotics Warranty Page|
|Nalone||1 year||Nalone Contact Form|
|Nasstoys||N/A||No specific warranty policy, but Nasstoys can be contacted with any issues here: Nasstoys Contact Form, or on social media outlets.|
|Naturally Yours by Blush||90 days||Blush Novelties Warranty Page|
|Njoy||N/A||No specific warranty policy, but Njoy can be contacted with any issues here: Njoy Ethics Page|
|NS Novelties||N/A||Varies by product, check product packaging. NS Novelties Inquiry Form|
|Ovo||15 years||Ovo Warranty Page|
|Pipedream||60 days||Registration required. Pipedream Product Registration Page|
|Rabbit Company||5 years||Defects only. Rabbit Company Warranty Page|
|Satisfyer||10 years||Satisfyer Inquiry Form|
|Sensuelle||1 year||Sensuelle Warranty Page|
|Silhouette by CalExotics||1 year||Registration required. CalExotics Warranty Page|
|Sola by Blush||5 years||Products with electrical components only. Defects only. Blush Warranty Page|
|Vanity by Jopen||10 years||Jopen Warranty Page|
|Vedo / Ohhh Bunny||1 year||Vedo Warranty and Replacement Page|
|Vibratissimo by Evolved||2 years||Evolved Warranty Page|
|We-Vibe||1-2 years||Defects only. We-Vibe Warranty Page|
|Womanizer||2 years||Does not cover cosmetic damage. Womanizer Warranty Page|
|Zero Tolerance||5 years||Zero Tolerance Warranty Page|
|Zolo||1 year||Zolo Warranty Page|
|XR (Master Series)||6 months||Additional fees apply for returns that aren't defective. XR Return Policy|